Refund policy
Refund & Withdrawal Policy
last updated: 5 October 2026.
You have a 14-day right of withdrawal on ready-made artwork, but custom and personalised pieces are exempt because they are made to your specifications.
Ready-made artwork and prints
Under the Swedish Distance Contracts Act (Distansavtalslagen), you may cancel your purchase within 14 days of receiving the goods, without giving a reason.
- Email niklas@engvall.art with your order number and a statement that you wish to withdraw, or use the EU standard withdrawal form.
- We reply with the return address. Return the item within 14 days of notifying us, unused and well packed.
- We refund the purchase price and the original standard shipping cost within 14 days of receiving your notice. We may wait to refund until the item has arrived back.
You pay the return shipping cost [unless we state otherwise]. If the item has been handled more than needed to inspect it, we may deduct for the reduced value.
Custom and personalised artwork
The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (Distansavtalslagen, chapter 2, section 11). This covers artwork created from your own photos, names or instructions. We clearly mark these products before purchase.
Damaged or defective items
If your artwork arrives damaged, or has a defect we are responsible for, contact niklas@engvall.art within a reasonable time with your order number and photos of the item and packaging. We will repair, reprint, replace or refund the item at no cost to you. This applies to all products, custom ones included, and does not affect your 3-year complaint right under the Consumer Sales Act.
Refund method
Refunds go back to the original payment method. Klarna purchases are adjusted in the Klarna app.